Everything we print is made to order, just for you. That keeps our prices sharp and our turnaround fast — and it means our shipping and returns policy works a little differently from a regular online store. Here it is in plain English.
How shipping works
We ship tracked parcels anywhere in Australia — metro, regional and remote. Shipping is calculated at checkout based on the size, weight and destination of your order, and you will see the exact cost before you pay.
- Packaging: flat products (business cards, flyers, stickers) ship in rigid flat packs; banners and large-format items ship rolled in sturdy tubes.
- Tracking: you will receive tracking details by email as soon as your parcel leaves our studio.
- Delivery addresses: make sure your checkout address is complete and correct — we cannot redirect parcels once they have left.
- Delivery times: allow 2–7 business days on top of print production, depending on your location. Remote areas take longer.
Production times
Production time is counted in business days from artwork approval — the moment our prepress team confirms your file is good to print. Most products print and dispatch within 3–5 business days of approval. If you have a hard deadline, tell us before you order and we will confirm whether it is achievable.
Our quality guarantee
If your order arrives with a genuine manufacturing defect — misregistration, wrong stock, ink problems, finishing errors — or arrives damaged in transit, we will make it right: a free reprint or a refund, your choice. Just contact us within 14 days of delivery with your order number and a clear photo of the problem.
Change of mind
Because every job is printed on demand to your artwork, we cannot offer change-of-mind returns or refunds once printing has begun. Please check your proof, quantities and delivery address carefully before you approve your order. If your job has not yet gone to press, contact us immediately — we will do our best to accommodate changes.
Artwork errors
Our free prepress check reviews every file for resolution, bleed, colour mode and fonts — but we cannot proofread your copy or verify your design intent. Spelling mistakes, wrong phone numbers, outdated prices and similar content errors in customer-supplied artwork are not covered by the quality guarantee. Always proofread before you send.
How to make a claim
- Email support@rogueprints.store within 14 days of delivery.
- Include your order number and a clear photo of the problem.
- We will respond within one business day with next steps — usually a reprint or refund.