Your privacy matters to us. This policy explains what personal information Rogue Prints collects, how we use it, and the choices you have.
What we collect
When you browse our store, we collect basic technical information such as your IP address, browser type and pages visited, which helps us keep the site secure and improve it. When you place an order, we collect your name, email address, phone number, billing and delivery addresses, payment details (processed securely by our payment providers — we never store full card numbers), and the artwork files you supply. If you contact us or subscribe to our newsletter, we keep the details you give us so we can respond or send updates.
How we use it
- Process, print and deliver your orders, and contact you about them.
- Provide our free prepress artwork check and customer support.
- Send order confirmations, invoices and tracking information.
- Send marketing emails you have opted into — you can unsubscribe at any time.
- Prevent fraud and keep our website secure.
- Meet our legal and tax obligations.
Who we share it with
We share your information only where needed to run the business: payment processors to take your payment, couriers to deliver your parcels, email and hosting providers to operate the site, and authorities where required by law. We do not sell your personal information to anyone.
Artwork and files
Artwork files you supply are used solely to produce your order and to handle reorders you request. We keep archived artwork so reorders are quick, and you can ask us to delete your files at any time.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect how the site works.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw consent for marketing at any time. Email support@rogueprints.store and we will respond within one business day. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Data security
We take reasonable steps to protect your information with secure hosting, encrypted connections and access controls. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page.
Contact us
For any privacy questions, email support@rogueprints.store or write to us at Unit 20/17 Cairns St, Loganholme QLD 4129, Australia.